Thank you for shopping at gleamhaus.com. Please review our policies below regarding exchanges, order cancellations, returns, and refunds. By placing an order, you agree to these terms.
1. Exchange Policy
Currently, we do not offer exchanges due to incorrect item selection (e.g., size, design, quantity, or shipping address). Please carefully review all order details before confirming your purchase.
2. Order Cancellation
Orders can be canceled within 9 hours of purchase or before you receive the order confirmation email to proceed with production. After this, orders may have already entered processing or shipping and cannot be canceled.
If you are close to this time window, please send us an SMS for faster assistance.
A 10% cancellation fee will apply.
To request a cancellation, contact us at [email protected]
3. Return & Refund Policy
Returns and refunds are accepted within 30 days of delivery. After this period, orders are considered final and non-refundable.
You may request a return or refund if your item:
- Arrives damaged or broken
- Is not the item you ordered
- Differs from the size, design, or material you selected
- Does not match the product description on our website
Return Conditions:
Returned items must be in original condition and packaging, including all tags.
We do not accept returns for items that:
- Have been worn, washed, or altered
- Are missing original tags
- Have minor issues (e.g., loose threads) not caused by manufacturing defects
Important: Do not return packages without email confirmation. Unauthorized returns will not be refunded.
4. How to Request a Return or Refund
Email [email protected] with:
- Order receipt/shipping label
- Proof of purchase
- Evidence of the issue (photos recommended)
- Any related email correspondence
Our team will respond within 2–3 business days with return instructions.
Ship your return via a trackable carrier and send the tracking number or return receipt photo to our support email.
⚠️ Refunds will not be processed without prior approval and tracking proof.
5. Return Shipping Costs
Customers are responsible for return shipping fees, except when returns are due to our error.
6. Refund Process
Refunds are processed within 2 business days after we receive your return.
You will receive a confirmation email once the refund is issued.
Depending on your bank or card issuer, refunds may take 10–15 business days to appear on your statement.
If you have not received your refund after this time, please contact us.
7. Contact Us
- Head Office United State: 317 E Monument Ave #11, Kissimmee, FL 34741 United States
- Customer Service: +1 786-767-6741
- E-Mail: [email protected]
- We’re open: Mon to Fri, 9AM–5PM
Important Reminders:
- Return window is 30 days from delivery date.
- Items returned without prior approval will not be refunded.
- We are not responsible for lost or damaged returns in transit.
- Please always contact us before returning any items.
Thank you for your understanding and support.
